Terms of Use

These terms govern your use of DonePoints. By creating an account or using the service, you agree to them.

Who we are

DonePoints is provided by Golden Deer Enterprises Limited, a company registered in England & Wales (company number 15649106), with its registered office at 41 St. Georges Road, Enfield, England, EN1 4TY. These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute, without prejudice to any mandatory consumer-protection rights you have in your own country of residence.

Using DonePoints

You may use DonePoints for personal and household organisation. You are responsible for the accuracy of information you provide, keeping your account secure and ensuring that content you add or share is lawful and appropriate.

Shared Circles

Content within a Circle may be visible to its authorised members. Only invite people you trust. Points, insights and rewards are organisational tools and should not be treated as objective measures of a person’s worth, contribution or wellbeing.

Subscriptions and billing

DonePoints Plus and Pro are optional paid subscriptions that unlock additional features on top of the free tier. Where offered, a subscription may include a free introductory trial (currently up to 14 days); the price and billing period (monthly or annual) are shown in the app or on this website before you confirm purchase.

Subscriptions purchased through the Apple App Store are billed and auto-renew through your Apple ID account, and are subject to Apple's own terms and refund process (a refund request goes to Apple, not to us, and we cannot issue one directly). You can view, change or cancel an App Store subscription at any time in your device's Settings app under your Apple ID, Subscriptions. Subscriptions purchased through our website are billed via our payment processor, Stripe, auto-renew at the end of each billing period unless cancelled beforehand, and can be managed or cancelled at any time from the Billing section in the app, which opens Stripe's own billing portal.

Cancelling a subscription (through either route) stops future renewal but does not itself refund the current billing period; you keep paid features until the end of the period you already paid for. Outside of a statutory cooling-off right that may apply in your country, refunds for amounts already charged are at the discretion of the platform that processed the payment (Apple or Stripe) rather than something we control directly. If a subscription price changes, we will give you reasonable notice before it applies to your next renewal.

Acceptable use

You must not misuse the service, attempt unauthorised access, interfere with operation, upload harmful content or use DonePoints to harass, monitor or unfairly pressure another person.

Availability

We work to keep DonePoints reliable, but the service may occasionally be interrupted or changed. Features may evolve during testing. You should not rely on DonePoints as the sole record for urgent, medical, legal or safety-critical responsibilities.

Your content

You retain ownership of content you create. You grant DonePoints the limited permission needed to store, process and display that content to provide the service to you and authorised Circle members.

Account termination

You may stop using DonePoints or delete your account at any time from the app. We may restrict accounts that materially breach these terms or threaten the service or other users.

Disclaimers and liability

DonePoints is provided on an “as available” basis to the extent permitted by law. Nothing in these terms excludes rights or liabilities that cannot legally be excluded.

Changes

We may update these terms as DonePoints develops. Material changes will be communicated through the app or website.

Contact

Questions can be sent to support@donepoints.com.